Setup guides
How to get each tool ready to use, step by step: what connects to what, what gets sent and to whom, and what to do when something does not go as expected. Written for therapists and for whoever runs a centre, not for IT.
Scheduler
Time zone, weekly availability, in-person spaces, connecting Zoom, Google and Teams, patient self-booking, moving a session and reminders.
Read the guidePayments
Connecting Stripe, recording a charge, states, automatic reminders and WhatsApp.
Read the guideAlchelyMeeting
Opening a room, how your patient joins, what you have during the call and what happens afterwards.
Read the guideAugmented Memory
The six capture routes, Zoom AI Companion, Meet transcripts, consent and what you get back.
Read the guideConstellation
Session types, custom figures, saved scenes and client access by link.
Read the guideGenogram & Ecomap
Creating a map, genogram and ecomap notation, drawing with your patient over a link, sharing into their portal, and filing images.
Read the guideMeditation & Visualisation
Writing or dictating the script, recording in the studio, choosing the music, guiding it in session with the prompter, and publishing or copying from the public catalogue.
Read the guideEMDR
Running bilateral stimulation in a call or on the in-person board, sharing it by link, the stimulus settings, rating SUD and VOC per set, and the EMDR 8 phases template.
Read the guidePatient portal
Invitation and first login, consent, agreements, diary, booking, payments, and exactly what they see.
Read the guideCentres
For whoever runs a centre: sign-up, invitations and seats, roles, the centre's patients and reassignments, agenda, reports, payments, tools and training centres.
Read the guideSomething missing, or something that does not add up? Write to us and we will clear it up — and fix the guide while we are at it.
Talk to usHow the guides are written
Each guide follows the same order: what you need before you start, the setup itself in the order the screens appear, what your patient sees on the other side, and a troubleshooting section for the cases that come up in practice — a calendar that stopped syncing, a reminder that went out at the wrong hour, a patient who cannot get into the portal. Where a step sends data somewhere else, the guide says what leaves, to whom, and what consent it needs first.
You do not need to read them in order. The scheduler and AlchelyMeeting are enough to run your first online session; payments, augmented memory and constellations only matter once you turn those tools on. If you are still deciding what to turn on, the tools page describes what each one adds and plans and pricing lists what is included in the free plan.
If you work in a centre, the guides hold just the same, with three differences. The centre decides the tools: you have the ones it has switched on and none of the ones it has not, without adopting or removing any yourself. The centre's patients are charged through its Stripe (Payments explains how). And the emails they receive — from the Scheduler, from Payments and from the portal — carry the centre's logo. What the centre's administration does is in the Centres guide.
Guides change when the product does. If a screenshot or a step no longer matches what you see in your dashboard, tell us and we will correct it.