Get in touch

What to write to us about

Write to hello@alchely.com if you are deciding whether Alchely fits your practice: which tools your methodology needs, how the free Basic plan compares to Plus, how patient records and session notes are organised, or what moving from your current system would involve. Tell us how you work — individual sessions, couples, groups, a team of therapists — and we will answer with what the platform does today rather than with a brochure.

Write to support@alchely.com for anything already running: a session that would not open, a Stripe or Google Calendar connection that stopped syncing, a reminder that went out at the wrong time, a patient who cannot log in to the portal. Include the date of the session and the email of the account involved, never clinical details of your patient — support does not need them, and the fewer places that information travels, the better.

For questions about data protection — what we store, where, for how long, or how to exercise a right under the GDPR — the same address reaches us, and the privacy and security page answers most of it in writing first.

Before you write

Many answers are already written down: the setup guides cover the scheduler, payments, AlchelyMeeting, augmented memory, constellations and the patient portal step by step; plans and pricing lists what each plan includes; and the tools page explains what every tool adds to the dashboard. If none of them covers your case, the inbox is open.